Refund and Returns Policy
Return and Refund Policy
At Cover Magix Private Limited, we take pride in offering high-quality, customized covers and tarps tailored specifically to your needs. Due to the nature of our products, which are made to order based on your specific dimensions, material choices, and customization preferences, we generally do not accept returns or provide refunds. However, we are committed to delivering products that meet the highest standards of quality and craftsmanship.
Please carefully review the details of our return and refund policy below.
1. Non-Returnable Products
As all of our covers and tarps are customized according to your specifications, we do not accept returns or provide refunds on any products unless there is a defect or error in the product that was delivered.
Customized products include:
- Covers (outdoor furniture covers, vehicle covers, grill covers, etc.) made to your specifications.
- Tarps (canvas tarps, mesh tarps, agricultural tarps, etc.) designed according to your dimensions and requirements.
Once an order is placed and the manufacturing process has started, it cannot be canceled or modified. Please ensure that all details, including measurements, materials, and customization preferences, are correct before finalizing your order.
2. Defective or Incorrect Products
We strive to ensure that every product meets the agreed-upon specifications and is free from defects. However, if you receive a product that is defective or does not match the specifications you provided, we will gladly offer a replacement or a refund under the following conditions:
- Defective Products: If the product has a manufacturing defect, such as material flaws, stitching errors, or structural issues.
- Incorrect Products: If the product delivered is significantly different from the product you ordered, in terms of dimensions, material, or customization.
3. Valid Proof Required for Returns and Refunds
In the event that a product is defective or incorrect, you must provide valid proof of the issue. This includes:
- Photographic Evidence: Clear photos of the defect or discrepancy, showing the product’s condition upon receipt.
- Order Details: A copy of your original order confirmation, including the product specifications (dimensions, material, customizations, etc.).
- Other Supporting Evidence: Any additional information that may help us verify the issue (e.g., videos of the defect, shipping damage, etc.).
Once we receive and review your proof, we will assess whether the product qualifies for a replacement or refund.
4. Process for Defective or Incorrect Product Returns
If you believe you have received a defective or incorrect product, please follow the steps below:
- Notify Us: Contact us within 7 days of receiving your order via email at [insert email] with the subject line “Defective/Incorrect Product – [Order Number].” Please include all necessary proof as outlined above.
- Assessment: Once we receive your claim, we will assess the issue. If additional information is needed, we will contact you within 3 business days of your submission.
- Replacement or Refund: If your claim is approved, we will either:
- Arrange for a replacement product to be manufactured and shipped to you at no additional cost.
- Issue a refund for the defective or incorrect product, if a replacement is not possible.
Refunds will be processed using the original payment method and may take up to 20 business days to reflect in your account.
5. Exclusions
Please note that we will not accept returns or issue refunds in the following circumstances:
- Incorrect Specifications Provided by the Customer: If the product is correct based on the specifications you provided during the ordering process, but it does not fit or meet your expectations due to incorrect measurements or choices.
- Damage Caused by Improper Use: Damage caused after delivery due to misuse, improper installation, or failure to follow care instructions.
- Minor Variations: Slight variations in color, texture, or size that fall within industry-accepted tolerances for custom-made products.
6. Shipping Costs for Returns
If a product is confirmed to be defective or incorrect, Cover Magix will cover the cost of return shipping for the defective item. In cases where a return is not warranted (e.g., the product matches the specifications provided), the customer will be responsible for all shipping costs.
7. Contact Information
If you have any questions about our Return and Refund Policy, or if you need to initiate a return for a defective or incorrect product, please contact us at:
Cover Magix Private Limited
Email: admin@covermagix.com